Location only updates when opened
Check background location permission, battery restrictions and force-quit behavior.
Open location checklistStart with the checklist for your phone. If the issue remains, send the details that let us reproduce it.
Check background location permission, battery restrictions and force-quit behavior.
Open location checklistReview system notification access, prayer selections and schedule diagnostics.
Open notification checklistSend a reproducible report with your version, phone, settings and expected result.
Prepare a bug reportForce-quitting on iPhone or force-stopping on Android can prevent background location and notification work until IslamTools is opened again. The operating system may also delay updates to save battery.
Check the city shown in IslamTools. If you recently travelled or the city is wrong, refresh the current location or choose a manual location before changing calculation settings.
IslamTools provides 12 methods. In Settings → Prayer, compare the selected method, high-latitude behavior, later-Asr option and time zone with your mosque or local authority.
Remove old per-prayer offsets before diagnosing a larger difference. Fixed mosque timetables can still differ from astronomical calculations, so use small offsets only when you understand the local schedule.
Allow notifications for IslamTools in system settings. Review Focus or Do Not Disturb, alert and sound settings, and Time Sensitive access on supported iPhones. On Android, review IslamTools notification categories and battery restrictions.
In IslamTools Settings, open Prayer time alerts and confirm the intended prayers are selected, alerts are enabled and one of the 2 available adhan options is selected.
After changing location, calculation method, prayer offsets, time zone or notification permission, use Reschedule prayer notifications in Diagnostics when available. Reopen IslamTools once if the phone was restarted or the app was force-quit or force-stopped.
Open IslamTools Settings → Quran → Offline audio, choose a reciter, review the size estimate and start the download. Downloads run while IslamTools is open, so keep the app in the foreground until it finishes.
Check available storage and your Wi-Fi or mobile-data connection, keep IslamTools open and try again. Streaming, first-time Quran content, tafseer and other connected content still require internet unless already cached or downloaded.
When enabled, it sends anonymous installation and delivery tokens, a location label, locale and a locally computed seven-day prayer schedule so iOS can receive countdown updates. It does not send separate latitude or longitude fields.
Disabling Live Activity marks the backend record inactive and stops future Live Activity pushes. It does not immediately delete retained backend rows. Read the Privacy Policy or email support@islamtools.com with a privacy question.
Background updates depend on OS permission and scheduling. Give IslamTools Always/Allow all the time and precise location access, allow background activity, avoid force-quitting or force-stopping the app, then reopen it once after changing permissions or after travel.
Open IslamTools once so it can refresh the saved location, prayer schedule, widgets and notifications. Then confirm the displayed city and calculation method; use a manual location if the operating system has not delivered the move yet.
Enable notifications in system settings, check Focus or Do Not Disturb and sound settings, confirm the intended prayers are enabled inside IslamTools, then use Reschedule prayer notifications in Diagnostics when that screen is available.
Open IslamTools Settings, choose Quran, then Offline audio. Select a reciter and start the download while the app remains open; check free storage and your connection if it pauses or fails.
Include IslamTools version and build, device model, iOS or Android version, city and time zone, automatic or manual location, location and notification permission choices, calculation method, expected and actual result, exact steps, and a screenshot or screen recording when useful.